0 Products $0.00
View Cart

Shipping Policy


SHIPPING POLICY


FREE & FAST SHIPPING

We pride ourselves on providing quick "Free Shipping" on UPS delivery for orders over $99. We have over 75 warehouses strategically located across the continental US enabling us to expedite delivery of your order, including next-day shipping to the 48 contiguous United States. In most cases if the product is available at the warehouse close to your location will be deliver Next Day.


HUGE INDUSTRIAL & OFFICE PRODUCT SELECTIONS

200,000 Industrial, Janitorial & Office Products; from pen to paper, ink tonner to printer, paper towels to hand cleaner, hand labeler to hand drill, safety glass to safety suit, hammer to hardware, cable cover to cylinder, all at the click of a button.

1 shopping site , no more jumping between Industrial Supply websites to Office Supply to Janitorial Supply websites and repeatedly filling out account information all different supply sites, or driving between brick-and-mortar stores and lugging home heavy packages, Alliance Supply offers the convenience of a very wide selections of  Industrial, Janitorial and Office products housed under one electronic roof.

We made the Alliance between Industrial Supplies, Janitorial Supplies & Office Supplies in one location, easy and convenient shopping. Our philosophy is save time and money for our customers.


FREE SHIPPING

We are proud to offer "Free Shipping" if the order value is $99 or more of UPSable products and just 14.95 for small orders. If the order classified as Freight, we have best deal on freight charges, your first freight item is just $79 and each additional freight is just $19 each (dock to dock). As our price is very low, we cannot offer free shipping on all items, however we will ship at lowest cost best-way possible and most orders will be deliver next day by UPS or FedEx. 

Products that have the icon free shipping, Alliance Supply will ship those items as prepaid by regular UPS ground or FedEx Ground. 
Free Shipping Icon that is shipping to the 48 contiguous U.S. states. At this time, we are unable to offer free shipping to Alaska, Hawaii, Puerto Rico, the Virgin Islands, and APO/FPO locations.  

Products that cannot ship via UPS/FedExp such as furniture, hazardous materials, over sized items (chair mats, cabinets, etc.) etc., do not qualify for free shipping. Most these type of non-upsable items will ship via common carrier/ frieght.


All our prices and quotes are FOB shipping point USA.


GENERAL SHIPPING DETAILS:

Shipping Weight and Size:

Items less than 150 lbs, Alliance Supply will ship via UPS or FedEx and will bill you freight at actual ground rates. All hazardous material orders and all orders over 150 lbs. ship via the best ground service and are charged at actual carrier rates. Dimensional freight charges will be accessed to the order in accordance with the carriers

Items over 150 Ib. (heavy items) that have free shipping on ground delivery will be shipped by freight truck. Please note these items can only ship ground service.

Shipping Tracking:

After submitting your order you will receive an email confirmation detailing your expected shipment and delivery dates.

Delivery lead times may vary based on carrier shipping practices, delivery location and items you order. Products may be delivered in separate shipments, which may affect delivery time. If you order industrial supplies and office supplies together as one order, you may receive two different packages with two different deliveries. 

We are unable to ship to P.O. Boxes and an alternate ship to address will have to be provided by the customer.

We ship directly to all 50 states in the U.S., though some items cannot be shipped to Alaska, Hawaii, Puerto Rico, and the Virgin Islands due to air freight restrictions. Please also allow additional time for Alaska, Hawaii, Puerto Rico, the Virgin Islands orders (as much as 10 business days). We use UPS, FedEx, DHL, and other local couriers and therefore cannot ship to PO Box/APO/FPO addresses; please provide a physical street address.

If the customer is not available for the freight delivery an attempt to contact the customer will be made by the freight carrier. If the customer is not obtainable the delivery will be returned to our warehouse and the customer will be responsible for all freight and holding fees of the carrier due to not being obtainable.

FPO/APO orders do not qualify for free freight. APO and FPO orders will be charged additional freight. The cost of APO/FPO orders will be assessed after the transaction is captured.

Next-Day Delivery: We can not guarantee overnight or next-day delivery on any items. It may not available in all areas, may delayed due to inclement weather, stock availability, non-ups-able item, products unable to ship via UPS/FedExp for any reason.


Orders originally shipped and refused will be assessed an additional shipping charge for the reshipment of the order.

Payment Issues:

Order can be delayed or cancelled; payment complications can include with different shipping and billing addresses, billing information inconsistent with credit card billing address on record, order that can not be verified by telephone with the credit card holder, and other payment related issues. If we identified as a fraudulent payment method occurred with an order then the order will be cancelled, we may inform all the order details to local law enforcement agency and Federal bureau of investigation
.

Please note some residential deliveries via freight may incur an additional freight fee decided by the freight company.

Business days are defined as Monday through Friday, except major holidays. Orders are shipped pending credit approval and product availability.

Order Cancellation:

Once an order is submitted it can not be cancelled. We are committed to process your order quickly, once the checkout process is completed our warehouses are immediately notified to pickup your products for shipment. Refused shipment for undamaged products will incur the cost of return shipping being deducted from any refund including any restocking fee, if applicable. Please read our Return Policy to return an order. 

Truck Deliveries:

Most of our trucking carriers offer Curb Side Delivery to customer’s location. Curbed Side Delivery means it is the responsibility of the customer who is receiving the shipment to have the means to unload by (fork lift or loading dock).

Common Carrier/ Freight deliveries can not be scheduled for a specific time, in normal cases they will contact you prior delivery.


Please note larger items that have free shipping on ground delivery, Alliance Supply pays the shipping to a commercial/business address assuming the location has a fork lift, loading dock or man power to remove the product off the truck. Alliance Supply does not pay for Residential fees or lift gate service; this is responsibility of the customer. One of our customer service person will contact you prior to processing your order with (Residential fees, or lift gate fee if required).


OPTIONS FOR TRUCK DELIVERIES:

Commercial/Business Address:

If Alliance Supply ships to a commercial address, assuming customer has a forklift or loading dock to properly and safely unload the merchandize. If lift gate service is required additional fees will be added depending on the freight carrier. Our customer service representative will contact you and ask you if you need any of these additional services, if we did not contact you then it is your responsibility to notify us with your order or prior shipment. Alliance Supply is not responsible if the product cannot be unloaded off the truck. Truck drivers are not deemed responsible to help unload the product off the truck. Please note if you operate your business out of residential address you will be charged for the additional costs of delivering to a residential address

Residential Address:

Trucking carriers impose additional shipping costs to a residential address. The additional fee is due to shipping carriers not being able to use 18 wheelers down residential streets and need to switch to smaller trucks. Alliance Supply is not responsible for additional shipping costs to a residential address.

Additional costs for residential delivery can range from $25-$75 depending on shipping carriers. Larger items that are heavy over 150 lb. customers should request lift gate service. Lift gate service charges can range from $30-$99 depending on carrier.

If the customer does not request lift gate service Alliance Supply is not responsible if the product cannot be removed from the truck. Please note truck drivers are not deemed responsible to help unload the product off the truck .If the driver or customer cannot unload the product it will be brought back to the shipping depot. The customer is responsible for making a 2nd delivery attempt and will be charged accordingly

Pickup from Terminal:

An alternative to shipping to a residential or commercial/business address is shipping the unit to a shipping terminal. If the customer requests to ship to a terminal we can make arrangements with our shipping carriers for the customer to pick up the unit from the terminal. Alliance Supply will determine the closest terminal to the customer’s location prior to processing the order. Please note you must bring proper identification to the terminal.

UPS and FedEx:

Most items less than 150 pounds ship by UPS or FedEx ground.

Please note UPS and FedEx cannot ship to a PO Box.

If shipping to Hawaii or Alaska the shipment will be mailed Second day air only. 

Standard UPS and FedEx Transit Times:

Ground: 1-10 business days depends on location

3rd Day Air: 3 business days

2nd Day: 2 business days

Next Day/ Over Night Air: 1 business day

Most all orders been placed before 12pm EST to ship same day, or give us a call for special arrangements for immediate delivery, we will try our best to make it happen.

Back Orders: If an item is purchased from Alliance Supply that is back-ordered you will be notified via email immediately. We will keep you updated on the back-order status of the product or we will offer substitute products if the product cannot ship in a timely fashion.

Tax: Alliance Supply do not collect sales tax on any order shipped out out side of South Carolina & California State. In accordance with currect law, we are required to collect sales tax on all orders delivered in South Carolina & California. If you are a tax excempt company and shipping to a South Carolina & California address, please provide your tax exempt certificate prior placing your order. It is your responsibility to pay sales tax/ use tax/ other taxes to the State which is required by your State. Alliance Supply do not collect sales tax on any International orders.


International Shipping:

We are proud to ship MADE IN USA products to customers in many countries around the globe.

Checkout your order with International Checkout option, and our third party company will manage all your international orders.

If you are shipping outside of the United States please see our international shipping policy below for shipping quotes and payment information.

Full Package Shipments:

All aerosol and liquid products will be shipped in full package quantities. Full package quantity orders are requested but not mandatory.

Routing:

We reserve the right to specify the routing on all shipments on which there is a freight allowance. If transportation other than what we specify is used, the customer must assume any additional charges if the cost is higher. Hazardous materials (HAZMAT) shipments may be limited to restrictions via carriers.

UPS & FedEx Shipment of DOT HAZ MAT:

UPS & FedEx will charge $25.00 for each hazardous material package requiring U.S. Department of Transportation shipping papers.

Additional Handling per Package:

If we have to handle any package especially as per customer special requirement and an additional handling is required then there is an $8.00 fee applies per package for that ship.

Any article that is not fully encased in an outside shipping container.

Any article that is encased in an outside shipping container made of metal or wood.

Cans or pails that are not fully encased in a shipping container made of corrugated cardboard.

Any package that exceeds 60 inches in length.

Hazardous Materials charge per package requiring shipping papers under 49 C.F.R. Section 172.200 – $25.00 applies to Ground.



INTERNATIONAL SHIPPING POLICY

We are proud to ship MADE IN USA products to customers in many countries around the globe. Since 2006 Alliance Groups International, LLC (Alliance Supply) is exporting to Middle East, Asia and other countries.

Do you ship outside the United States of America?

Alliance Supply does ship outside the United States. Please checkout your order with International Checkout option and our third party company will manage all your orders including export shipment, its easy. Please email us or call us your questions and request for large volume quote (RFQ).

Do you provide Quotes?

We are happy to provides Free Quotes on any USA products, Please send your RFQ’s

Do you provide quotes on those products Not Listed in the website?

Yes, we are happy to provide Free Quotes on any USA products. If the product is legal to export, then we will export.

How is the Export Order Process Works?

  • Email with your contact information, shipping address, and items part number you are looking to purchase
  • Once your email is received, a sales representative will email an estimate to you with an itemized quote of the products you are looking to purchase. Please allow 24-48 hours for a sales representative to provide a quote.
  • Placing an order is simple, reply to us with the quote number that you want to place an order, and issue an official purchase order.
  • We will email you a pro-forma invoice based on your purchase order and our billing department will email you with wire transfer information. Please note; there is a fee for wire transfers payments, notary certifications and other services which required for export.
  • Once the wire transfer is complete please email to us a copy of the wire transfer payment with confirmation that your wire transfer has been completed so our customer service can expedite your order.
  • Upon receiving full wire transfer payment Alliance Supply will process your order. Lead time on shipping varies on products and different locations.
  • We will ship all our products with our commercial invoice and packing slip and email you a copy of all documents; also we will prepare the export documents.
  • Let us know your choice of shipping carrier and your account number; we will work with them for the pickup arrangements and submit the export documents to them.
  • We will email you with tracking information once the order has left the warehouse so you can track your shipment.
  • Normally we will ship through DHL or Expeditors. You can choose your own freight forwarder and let us know their details; we will work with them to make the shipment go smooth.

Do you charge taxes and duties?

No, Alliance Supply does not add international tax, tariffs or duties to orders. It is our customer’s responsibility to pay these fees. Alliance Supply is not responsible for any international shipping cost.

What method of payment do you accept?

All international orders can be check out with our International Checkout Option, which our third party company accepts many types of payments methods. Alliance Supply will accept ‘wire transfer’ payments  for international orders out side website special orders. Currently we do not accept international credit cards for large orders out side website purchases, however our website orders can be checkout with International Checkout option and you can use your International Credit Cards. We accept payments only in US Dollar.

What carrier do you use to ship international?

Alliance Supply uses a variety of different carriers for shipping. Smaller items will ship through DHL and Larger items ship through Expeditors or it is our customers choice how they want to ship and who they want to use for Freight Forward for their air or sea shipments.

How much do you charge for international shipping?

All our prices and quotes are FOB shipping point USA. It is our customer’s responsibility to handle the shipment. In special cases we are happy to provide shipping quotes. Alliance Supply is not responsible for any international shipping cost. Alliance Supply is not responsible for any shipping damages and we are not liable for lost shipments. We do encourage our customers to take insurance from your shipping carrier for shipments.

Do you ship full container or partial container order?

Yes, we can ship full or partial container orders. Also we can get container shipping quotes for large orders.

How do I track my shipment?

We will e-mail you the DHL tracking number

What if I want to return my export order?

All international orders are a final sale only. Alliance Supply does not accept returns for any international order. All international orders are non-refundable due to the long distance they must travel, makes them not in resalable condition when they arrive back in the U.S. All international sales are final; however we will work with you all the way to solve any issues. You can count on us for our services beyond export.

U.S. Government export rules and regulations?

Alliance Supply follows all U.S. Government export rules and regulations. All items purchased by our international customers are subject to export restrictions by the United States Government. Alliance Supply does not sell any products which is restricted or prohibited. If an export license is required to export an item, we will not ship the item. Customer shall be responsible, at its own risk and expenses, for obtaining any required authorization, such as an import license, foreign exchange permit or any other official government authorization, even though any such authorization may, at customer’s request, be applied for by Alliance Supply.

Export Compliance?

Customer shall provide to Alliance Supply with relevant end-use, end-user and country of end-use information with respect to the goods, services, software or technology to be supplied. Based on and in reliance on such information, Alliance Supply will sell such items in compliance with applicable trade and customs laws including that of the United States of America. Alliance Supply cautions and the customer acknowledges that any change in the end-use, end-user of country of end-use may be restricted or prohibited by applicable trade and custom law, whether it to be the U.S. or other country. Customers were not permitted to purchase our products; it shall not use and shall not permit any third party to use such items in connections with the design, production, use, or storage of chemical, biological or nuclear weapons or missiles of any kind. Alliance Supply complies with all U.S. trade and customs laws, our customer shall comply with all trade and customs laws of their country.

Do you have Force Majeure?

Alliance Supply shall not be liable; for any failure or delay in delivering the products or in the performance of its other obligations to our customers, caused by or arising out of (a) compliance in good faith with any applicable foreign or domestic governmental regulations or order of whatever nature and whether foreign, federal, state or local; (b) all acts of God (such as, but not limited to , floods, fires, or tornadoes); (c) strikes and other labor trouble; (d) delays or nonperformance by suppliers (or other third parties) of raw materials, power or other needed supplies or services (e) delays or nonperformance by transporting carriers; and/or (f) any other cause, contingency, or circumstance not subject to the reasonable control of seller effecting the  performance of sellers obligations. Alliance Supply shall determine in good faith the extent to which it can reasonably control a cause, contingency, or circumstance affecting its performance obligations.

 

A GREAT SHOPPING EXPERIENCE

AllianceSupply.com, we are committed to providing our customers with a great online shopping experience. You can shop in comfort knowing that we acknowledge and respect your privacy and security.


O8OD0K22E
AllianceSupply.com is not responsible for printing or typographical errors. Prices, specifications, images, policies and availability are subject to change without notice.
© 2013 AllianceSupply.com - Discount Industrial, Janitorial & Office Supplies - All rights reserved.